This trip to Dunn tire the staff seemed overworked and short staffed. When I first arrived no one was behind the desk to help so i chatted with another customer while we waited, the elderly customer told me they must be busy as he was waiting for 10 minutes and he even had an appointment , about 5 minutes while i waited talking to the other customer the service guy (manager?) made it to his station ( behind the desk ) After the first customer was waited on I made my appointment for the following day for new tires and front end alignment.
I arrived at my appointment the following day at 1:50 for a 2pm apt. for a front end alignment and 4 new tires, as they took my truck for the service i waited with the other customers in the waiting room ( about 4-5 other customers ). I finally left the store at 4:35 pm.... over 2.5 hours later for 4 tires and an alignment , even though i had an appointment.
(Buzy's pizza and wing restaurant across the street) is where you should wait if you decide on this Dunn tire store. (until more staff is hired)
Product or Service Mentioned: Dunn Tire Customer Care.
Reason of review: Poor customer service.
I liked: Product.
I didn't like: Short staffed.