127 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.4

Have been to Dunn Tire in Batavia, New York twice over the past 3 weeks and had 3 new tires installed. The first visit was uncomfortable.

The staff was dismissive and could care less that I was there. I returned for 2 more tires because I wanted the same Coopers and at this time I received same poor customer service. The staff was totally unfriendly. After my vehicle was on the rack for almost 2 hours, I was advised that the lug nuts were stripped (by someone else!).

Also it needed a fly wheel replaced to the cost of over $300. I advised them to make the vehicle safe and I would take to my mechanic who I have been going to for over 25 years. Took him the parts and was advised they were in fact stripped. He then installed new ones to the tune of $92.00.

So it not only cost me over $200.00 for the tires, but an additional $92.00 to fix their mistake.

Will not return for the last tire I need. The staff is totally unprofessional and have absolutely no customer service skills.

Reason of review: Poor customer service.

Monetary Loss: $92.

Preferred solution: Let the company propose a solution.

Dunn Tire Cons: Customer service, Excuses or inability to fix the problem.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

This complaint was resolved by Dunn Tire customer service. The representative was extremely cordial and professional. The Company has satisfied my complaint.

Dunn Tire

Thank you for your feedback. We always strive to improve our performance and your feedback is critical to that process.

We would like to follow up with you via email or phone to get more details. Please send us a direct message with a way to contact you or email us at customerservice@dunntire.com.

Dunn Tire Reviews

  1. 29 reviews
  2. 23 reviews
  3. 8 reviews
  4. 3 reviews
  5. 5 reviews
Dunn Tire reviews