Dunn Tire
Reviews and Complaints
Appointment time not honored
On December 2, 2016, I took my car to the Dunn Tire on Bridge Street in East Syracuse to have a new set of tires installed. I arrived 15 minutes early for a service appointment that I had made on line.
When I made the appointment, I indicated that I would be waiting for the tires to be installed on my car. Long story short, my car wasn't even taken into the service bay until 50 minutes after my appointment time.
The cars of walk-in customers took priority over my car, and I had an appointment. If your time is valuable to you, don't make a service appointment for this Dunn Tire location.
Dunn Tire - Tire Rotation Review from Auburn, New York
Short Review on November&nbs-05:00;24,&nbs-05:00;2016
Never goto Dunn Tire for State Inspection
I am writing this review because I am honestly confused how they have any 5 star reviews. This location is awful.
My wife went to have an inspection performed on her Honda CRV and they failed it due to sway bar links. I have read the reviews and knew of this trend and couldn't believe they were pulling the same deal on me. Upon questioning him, the manager became extremely irate and practically threw a pen at me to sign the papers to get my vehicle back.
He then asked me to "never come back"
Honestly if this were my business is would not employ individuals like him. I am going to take his suggestion and never come back, but I will also urge my friends and family to do the same.
Dunn Tire Car Part Replacement Review from Bradford, Pennsylvania
- How good they sold up and then when needing to use services
After arriving and waiting for appointment, find out tires are 11 years old.
- Job they did on my santa fe
- No other choices for me
So.... Swapping summer/winter tires takes 6 f....ing hours?
- Condescending attitude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Erie, PennsylvaniaDunn Tire Wheel Alignment Review from Erie, Pennsylvania
So i called corporate n of course got voicemail.. Then the district manager calls me n tells me ge talked to the manager jeff first n jeff told him that i was friends with the people that work there n a bunch of bs tryin to take any blame off himself..
This company is so unprofessional.. I know one person there n none of this is their fault..
Its management! They said they would call me right back to schedule another alignment but nothing yet..
Car Battery Review
Wrong tire
Preferred solution: Let the company propose a solution
Dunn Tire - Tire Rotation Review from Kent, Ohio
Wrong on so many levels
- Manager attempted some help
Tires Replacement Review
Condescending, augmentative, rude manager.
Had a few days off the week of May 19-23rd so phoned May 16, 2014 to make appointment to *** Winter tread, put on all season, which I purchased at Dunn. My appointment was for 12:30 on 5/22/14, I arrived 10 mins.
late at 12:40 PM. The manager told me I was 40 mins late as my appointment on paper was 12:00. I denied this as he continued to argue with me. My only recourse he offered was a hour & a half minimum wait which I informed I could not do because of a M.D.
appointment at 2 PM. To make a long story short, appointments are not honered, I was treated very rudely, even laughed at when I said I drove 30 miles one way to get there by Manager Gerry Wilke of Batavia office. I'm driving around ruining my Winter tread on hot pavement. I'm leery of trying to make another appointment & have concerns about safety with such a malevolent manager as he is!
I've been a steady customer for more than 10 yrs., but I think this partnership will have to end. Perhaps Dunn should have customers evaluate their experience each time to monitor rogue managers!!
Battery
I contacted Dunn Tires on Saturday June 6/22/13 located at 7992 Brewerton Rd Cicero, NY (315) 698-**** ( this location is closer to my home)in order to get pricing for a battery replacement for my 2007 BMW 750LI and this women answers the phone I gave her my info she put me on hold for about 10 mins. She then came back on the phone and stated mam this not be a good place to handle this matter.
I then contacted Dunn Tires the same day located at 5830 Bridge St East Syracuse(315) 446-**** I gave the gentlemen my info he called me back with a quote and got me in at 2pm on that same day. I'am a American Car Care credit card holder.I have never known any business that does not want a customers business who turns customer away.Thank god about 4 years ago my son was a previous customer of the East Syracuse location he advised me to contact that location and I did They were great and they should be rewareded how they treat there customers specially the gentlemen that set me up.
- Prev
- 1
- ...
- 4
- 5
- 6
- 7
- 8
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for your feedback. We always strive to improve our performance and your feedback is critical to that process.
We would like to follow up with you via email or phone to get more details. Please send us a direct message with a way to contact you or email us at customerservice@dunntire.com.
Thanks
The Dunn Tire Team