Dunn Tire
Dunn Tire Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dunn Tire has 1.9 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, Product, Convenient.
Cons: Customer service, Excuses or inability to fix the problem, Lied.Recent recommendations regarding this business are as follows: "This site worked great", "Ensure your center caps are replaced BEFORE you leave the store", "Know what your car needs before you walk in.", "Go somewhere else", "Please be vigilant when working with Dunn Tire Jamestown, NY. I was not pleased with customer service.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dunn Tire has 1.9 star rating based on 68 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location, Product, Convenient.
Cons: Customer service, Excuses or inability to fix the problem, Lied.Recent recommendations regarding this business are as follows: "This site worked great", "Ensure your center caps are replaced BEFORE you leave the store", "Know what your car needs before you walk in.", "Go somewhere else", "Please be vigilant when working with Dunn Tire Jamestown, NY. I was not pleased with customer service.".
Most users want Dunn Tire to offer a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Brake issues
Manager contacted me. Apologized for issues. He has a complimentary battery installed the next day for all my troublesI was told when last there I needed a battery.
User's recommendation: This site worked great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: HELP WITH A PROBLEM - MATTYDALE STORE!!!!!
Company fixed the issue and I have been provided with apology. Dunn Tire Mattydale called me - as did their home office in Buffalo. The Mattydale store found my Lexus center lug nut covers and I returned to the store and they were installed.
User's recommendation: Ensure your center caps are replaced BEFORE you leave the store
Terrible customer service
I made an appointment over a week ago for 8am. I did a night before drop off and they informed me that I didnt have an appointment at 8, it was 10am.
The woman I spoke to to make the appointment told me 8. Before the drop off I called the store to make sure it was ok to leave the car overnight, I was put on hold and forgot about. No one ever came back to assist the phone call. After 10 mins I hung up.
The gentleman that took care of me at the Amherst location was very rude.
He claimed that no one ever told me that time for my appointment.
After the tires were switched over from summer to winter tires, my son and I showed up to retrieve the car. Thanks to me checking, my old tires were never put back in my car. So we had to go back in to ask the associate to find them.
I am done trusting this company with my car. The customer service is terrible, poor communication and my time and money will be appreciated somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Amherst, New YorkComplaint.
Bought my tires in Dec. less than 3600 miles on them.
Tire sensor light came on, I called for the tires to be checked and looked at. Went there Friday after making an appointment. I was told there was absolutely nothing wrong with my tires and the rear passenger sensor was broke. The sales associate tried to sell me 4 sensors saying with the age of the car, I should replace them all.
I said no thank you. He seemed shocked but said okay. He insisted the tires were all fine and I need the sensor replaced.
I left the Sheridan drive, Amherst Location, drove home less that 2 miles. Did not use the car Saturday or Sunday.
Started Driving to work Monday, half the pressures was out of the passenger rear tire. Made another appointment. They fixed the tire and a miracle THE SENSOR LIGHT they tried to tell me was broken and I should replace all four, went out . Its still working!!
I wasted 2 different afternoons there. I am not happy at all.
I was not happy when I bought my tires either.
I was told they replaced tie rods and ball joint. Paid $ 1532.01 and the car is still rattling and bouncing around.
- Try to up sell and dont do it or do poor work
Preferred solution: Some money back from the work they said the did and didn’t do. An apology.
User's recommendation: Know what your car needs before you walk in.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ellicott, New YorkAlignment
On July 25, 2022, I had a front end alignment in Jamestown, NY. On 8/13, with only 1400 miles since alignment, the left front tire is trash and is still pulling to the right.
We were on vacation from Florida and had already left the area. When I called the store in Jamestown on 7/30/2022 where the service was done. They basically blew me off. I also have pictures of the tire.
I saw the 6 month or 6,000 mile warranty on my receipt. I would like my money back that I paid for the alignment.
I spoke with Tristan L.
and Steve H.
Thank you for your attention in this matter. I am anxiously awaiting your reply.
Sincerely,
Paul Pochatko
- Customer service
- Customer service inability to fix problem
- Excuses or inability to fix the problem
Preferred solution: Full refund
User's recommendation: Please be vigilant when working with Dunn Tire Jamestown, NY. I was not pleased with customer service.
They screwed up my car
User's recommendation: Go somewhere else
Treated rudely at check out.
My many years of interaction with Dunn had always been positive until today. My name was called and I proceeded to check out.
I confirmed my name and asked a couple of questions about the service rendered. I paid and proceeded to rear door to my car. My car was not there. Went inside to inform person.
He said he asked me 3 times who I was insinuating I could not hear him because I had ear buds in and questioned if had a suburu and verify my license nbr. Went outside to verify not my car. Again said the problem was that I could not hear because of ear buds. Took me to front and asked if my car was there.
It was but I have never had my car left in front after service. He could have simply said " let's check out front". His rudeness was uncalled for. It was a simply resolved situation.
He made me uncomfortable. I will not return to that location.
Treated rudely
I had always been satisfied and comfortable with Dunn until today. My name was called and proceeded to check out.
I asked a couple of questions about service rendered. Proceeded to rear lot to retrieve my car. It was not there. Went inside and was confronted to confirm that I had a Subaru and verify my plate nbr.
Then went outside to verify not my car. He took me to the front lot and asked if my car was there. It was. He walked away.
This was a situation that could have been resolved by simply saying "Let's check out front." He insisted I couldn't hear because I had ear buds in.
He overreacted to blame me. I will not be returning to that location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, New YorkComplaint about your Auburn Store Manager Craig Kopp
On March 22, 2022 my 88 year old Father who has Dementia and is Hearing Impaired went to Dunn Tire for a Inspection on his vehicle. My Dad was a LONG TIME Customer of Dunn Tire, but on 3/22/2022 my Father was pressured into paying upfront for parts that were ordered.
Dunn Tire purposely failed the car inspection and scared my Father into having parts replaced on his car, when there WERE STILL 5 more weeks left before the Inspection expired. Craig Kopp the Store Manager, charged my Elderly Father $737.72, for parts that could of been bought at a cheaper price. Store Manager Craig Kopp of the Auburn, NY Dunn Tire Store lied to cover up his dishonesty and taking advantage of a elderly man. When I the daughter called on March 23 at 5:49 pm to Dunn Tire, I was told my Father had to come in with his credit card to be refunded for the parts that were ordered.
I drove my Father to Dunn on March 24. I was confronted by Craig Kopp. My Dad had his receipts and credit card. Craig Kopp informed both of us that the parts that were ordered were special ordered parts and that the $365.65 could not be refunded.
Its then when the confrontation began. Craig Kopp immediately tried silencing me after I challenged him by saying there was nothing on the paperwork stating anything about Sales are Final with Special Ordered Parts. Most places will order the parts and you pay for the service when the work is complete. I feel Craig Kopp bullied and pressured my Father into paying upfront, including the labor of 197.98.
Dunn Tire did reimburse my Father for the labor. Did I mention the parts were ordered? So Craig Kopp did not try to cancel the order. Showed very poor and a unprofessional attitude towards me and my 88 year old Father.
Craig told me to BE QUIET when he was on the phone with another customer. He was standing behind me and it echoed in the room. Dunn Tire has lost a long time Customer because of Craig Kopp. He showed no remorse toward my Father and treated me terribly.
My Father also has a heart condition and this ordeal has shaken him up.
I will be contacting the Corporate Headquarters of Dunn Tires and reporting the mistreatment that my Father and I sustain from a Unprofessional, Heartless, and BULLY Store Manager!!! Dont Go To Auburn Dunn Tire they Liars and Scammers!!!
- Taking advantage of the elderly and the disabled
- Unprofessional and poor management
Preferred solution: Refunded for $365.65 and the Resignation of Auburn Store Manager Craig Kopp.
User's recommendation: Stay Far Away from Dunn Tire…they will rip you off!!! Dunn Tire have their own Inspection Guidelines and don’t follow NYS Inspection Guidelines!
Road hazard rip off
I tried to use my road hazard policy on a tire that was deemed to be unrepairable, after I was told the amount of my credit and all the extras that were getting added back to it I was expected to hand over nearly as much as just buying a new tire. You over charge on parts and service and deliver junk.
No I do not want you to break another of my valve stems to check it and give me one that dies in a few months and doesnt match the rest. No I do not want you hammering steel weights on my aluminum rims and blaming me because I didnt specify, after you just scraped off the stick on ones.
I just wanted my tire fixed or replaced like you guarantee, not a big bag of fluff to make it look like Im getting a lot for nothing.
Instead, after buying all my tires from that store and arguing with them every time they screw it up, Ive had enough. You nothing for your customer but break their vehicles and suck money out of their pocket!
Camillus, ny!
- Long road hazard window
- Staff and service quality
- Lack of technical expertise
- Was over charged
Preferred solution: Let the company propose a solution
User's recommendation: Unless it’s and emergency and you value your vehicle, Go to a local shop. Pay a couple more dollars if you have to, the service should be well worth it
Put my teenage sons BRAND NEW tires on on his way home the back tire wasn't sealed and it blew on a main road
First off your customer service What happened? This was the only place we would get tires for the last 12 years.
The staff you have working up front act like they were never taught how to talk with people Rude, sloppy,and if you dare ask them a question they're response sounds so uneducated It seriously made me laugh. Now let's talk about the tires you put on my teenage sons car, Brand New! He was driving home and here's a loud noise next thing he's losing control of his car because his back rear tire blows off!! We put his spare on drive back there one of your not so intelligent staff members say well you need a new tire and tell me what it's going to cost NOPE YOUR PAYING FOR IT !
we just left I just paid over $750 dollars now you wanna charge me for your mistake! And then to top it off you jacked up my kids rims then said did you have pictures of what they looked like before No I didn't think it was necessary to take pictures of my son's rims prior to him getting brand-new tires you think your mechanics would respect my sons' property. When I called and put in a complaint to corporate the idiot I spoke to was no help, he asked me how he could make this better by doing more intense training, so his staff was better????
It's TOO LATE, YOUR COMPANY WILL NEVER GET ANOTHER PENNY FROM US, I HAVE WARNED EVERYONE I KNOW TO STAY AWAY. Go to your dealership and buy from them 100% trust in WEST HERR!!
User's recommendation: Stay away from DUNN TIRE BLASDELL NY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuote for tires.
Done with Dunn tire
Preferred solution: Apology
User's recommendation: With him there no way. I already told people about this experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with service
- Trust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Niagara Falls, New YorkParts
- Customer service
Preferred solution: Price reduction
User's recommendation: Check with your local garage first
Shady service
User's recommendation: Don't spend money there. Went downhill since the Dunn family sold it.
Compllaint
- Staff and service quality
- Unprofessional manager
Preferred solution: Let the company propose a solution
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Greg, Thank you for your feedback! I'm not sure if you've spoken with anyone from the regional management team yet or not. If you haven't can you please send an email with your contact information to customerservice@dunntire.com so we can have a regional manager contact you about your concerns?